iwin88 Privacy Commitment: We respect and protect the privacy of every member. This policy clearly explains how your data is collected, used, and protected. By using the iwin88 platform, you agree to the terms set out in this Privacy Policy.

1Introduction

Iwin88 ("we", "Platform") is committed to protecting the privacy and security of the personal data of all members using our services in Malaysia. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains our practices regarding the collection, use, disclosure, and protection of your personal information.

When you register an account, use the iwin88 website, mobile app, or interact with any of our services, you consent to the practices described in this Privacy Policy. We encourage you to read this document in full and contact us if anything is unclear.

This policy applies to all iwin88 service channels, including the official website, Android app, iOS app, Live Chat, support email, and any other digital platforms operating under the iwin88 brand.

2Personal Data We Collect

Iwin88 only collects personal data necessary for the purpose of delivering safe, efficient, and responsible services. The data we collect falls into several main categories:

A
Personal Identification Information

Full name, date of birth, identity card number (MyKad), passport number (if applicable), gender, and nationality. This information is required for KYC processing and age verification.

B
Contact Information

Active Malaysian mobile number, email address, and residential address. Used for account verification, transaction notifications, and service communications.

C
Financial Information

Bank account details, e-wallet account numbers (Touch 'n Go, GrabPay, Boost), deposit and withdrawal records, and transaction history. Used solely for secure payment processing.

D
Platform Activity Data

Game history, wagering amounts, login frequency, session duration, and game preferences. Used for responsible gaming analysis and service improvement.

E
Device Technical Data

IP address, browser type, operating system, device model, language settings, and general location data. Used for account security and detection of unauthorised access.

3How We Use Your Personal Data

Iwin88 uses the personal data collected exclusively for the following purposes. We will not use your data for any other purpose without obtaining fresh consent from you:

  • Account management: Creating, verifying, and maintaining your member account, including the required KYC process and age verification.
  • Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
  • Security and fraud prevention: Detecting and preventing unauthorised access, identity fraud, money laundering, and any suspicious activity involving your account.
  • Customer support: Responding to enquiries, resolving complaints, and providing any required technical support.
  • Legal compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) reporting requirements.
  • Service improvement: Analysing usage patterns to improve the platform experience, enhance the interface, and develop new features.
  • Marketing communications: Sending promotional information, bonus offers, and platform updates — only where you have given consent to receive such communications.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and recommending appropriate management tools.

4Personal Data Sharing

Iwin88 does not sell, rent, or trade members' personal data. However, in the course of operating the platform, we may share data with the following parties only to the extent necessary:

  • Payment providers: Required details are shared with payment processors (FPX, DuitNow, e-wallet gateways) to enable financial transactions to be processed securely.
  • Game providers: Required game session data is shared with game software providers to ensure smooth gameplay.
  • Legal authorities: iwin88 will disclose the required data when mandated by a court order, directive from an enforcement agency, or applicable Malaysian legal requirements.
  • Technology service providers: Cloud infrastructure providers, security services, and technical support partners bound by strict confidentiality agreements.

All third parties that receive personal data of iwin88 members are bound by strict data protection agreements and are prohibited from using such data for any purpose other than those specifically authorised.

5Cookies and Tracking Technologies

Iwin88 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how members interact with our platform. Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance cookies: Collecting information on how pages are used to help us improve the platform. All data is collected anonymously.
  • Functional cookies: Remembering your preferences such as language, location, and display settings to deliver a more personalised experience.
  • Analytics cookies: Helping us understand platform traffic, usage patterns, and marketing campaign effectiveness through internal analytics tools.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some platform features.

6Data Storage and Security

Iwin88 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

  • Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
  • Encryption of stored data using AES-256 for sensitive information
  • Real-time security monitoring and threat detection around the clock, 24 hours a day
  • Regular penetration testing conducted by independent security experts
  • Role-based access control (RBAC) for all internal systems
  • Encrypted data backups stored at geographically secure locations

Member personal data is retained for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. Upon account closure, personal data will be kept for the minimum period required by law before being securely deleted.

7International Data Transfers

In some cases, your personal data may be transferred to and processed in other countries for infrastructure storage or technical support purposes. When such transfers occur, iwin88 ensures that protections equivalent to Malaysia's PDPA standards are upheld through appropriate contractual agreements with data recipients.

Iwin88 will not transfer members' personal data to countries that do not provide adequate data protection without appropriate additional safeguards.

8Your Rights Regarding Personal Data

As a data subject under Malaysia's PDPA 2010, you have the following rights, which you may exercise at any time by contacting iwin88:

  • Right to access: You have the right to receive a copy of the personal data we hold about you in a readable format.
  • Right to rectification: If your personal data is inaccurate, outdated, or incomplete, you have the right to request that we correct it.
  • Right to stop processing: In certain circumstances, you may request that we stop or restrict the processing of your personal data.
  • Right to withdraw consent: You may withdraw consent for marketing communications at any time without affecting your core services.
  • Right to lodge a complaint: If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of these rights, contact our privacy team via 24/7 Live Chat. We will verify your identity before processing any personal data request and will respond within 72 working hours.

9Child Protection

The iwin88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we become aware that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

Parents or guardians who suspect their child has registered an iwin88 account are requested to contact us immediately through the available support channels.

10Third-Party Links

The iwin88 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the iwin88 platform and does not cover the privacy practices of any third-party websites or services. We encourage you to read the privacy policy of each website you visit separately.

Iwin88 is not responsible for the content, privacy policies, or practices of any third-party websites, even where links to such sites exist on our platform.

11Changes to This Privacy Policy

Iwin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. When we make significant changes, we will notify you via:

  • In-app or iwin88 website notifications
  • Email to your registered address (for significant changes)
  • Update the "Last Updated" date at the top of this document

We encourage you to review this page regularly to stay informed on how we protect your personal data. Continued use of the platform after any policy changes take effect will be considered acceptance of those changes.

12Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or iwin88's handling of your personal data, please contact our privacy team through the following channels:

  • 24/7 Live Chat: The fastest way to reach us for privacy enquiries — responses are typically within 5 minutes.
  • Email: [email protected] — please include the subject "Privacy Request" and full details of your enquiry.

For more information on how we manage your membership and transactions, please read Terms and Conditions iwin88. For information on responsible gaming, visit the Responsible Gaming ours.